Return & Exchange Policy

Return & Exchange Policy – Jessy Gem | جوهرة جسي | www.jessygem.com Store.

Welcome to "Jessy Gem | جوهرة جسي"!

Return and Exchange Policy:

At "Jessy Gem | جوهرة جسي", we are committed to providing a comfortable and satisfying shopping experience for our valued customers. Therefore, we offer a flexible return policy according to the following conditions:

·        Exchange There is no exchange.

Returns Cases:

·        You can request a return if the product you received is damaged or does not match what was ordered from the store.

·        You can request a return if the size is not suitable.

Duration:

·        You must contact us within 3 days from the date of receipt.

Conditions:

·        Return the product in its original condition and in its original packaging.

·        After examining the product and confirming that there is a defect or damage, the full amount paid will be refunded, including shipping fees.

Non-returnable cases:

·        If the above conditions are not met.

·        If the product is one of the products that cannot be returned for health reasons (earrings, wedding sets, half sets, nose rings).

·        If the product has been used, damaged, or the security label has been removed.

·        If the product is custom-made for the customer or its size has been modified at the customer's request.

Important notes:

·        If the shipment is not received by customer within the period specified by the shipping company, it will be returned to the store and the order will be canceled, and the amount will be refunded after deducting the shipping fees.

·        The customer bears all international fees (customs, taxes, etc.). The customer must provide the shipping company with any information required to deliver the shipment.

To request a return, please contact us via WhatsApp or email.

We wish you a pleasant shopping experience at "Jessy Gem | جوهرة جسي"!

Customer service At Jessy Gem | جوهرة جسي : we are committed to providing a unique shopping experience for every customer. You can contact us via WhatsApp or email for any inquiries or suggestions or to get help completing the purchase.

WhatsApp: +966-53-6260688 Email: [email protected]